media appearances

Showing 12 posts tagged media appearances

Watch me on 20/20 Tonight (probably)

ABC’s 20/20 told me they’ll probably be re-running a segment tonight about a woman who is an “infomercial junkie” (she got a 2nd job just to pay for her infomercial product habit) that has a a clip or two of me in it.

The ads work by playing to our basic emotions, said consumer journalist Ben Popken.

"There’s not a whole lot of higher level cognitive thinking going on that infomercials are targeting," he said. "Fear, need, greed and sex. That’s what they’re going after.

Infomercial Junkie: How She Got Hooked…Are You Next?" (I’m guessing no)

Watch me on CNBC again and again…

I just found out from CNBC that they’re reairing Customer (Dis)service, the documentary on cruddy customer service I appear in. Here are the next few showings:

1/14/12 Saturday 3am, 8pm, 11pm

1/16/12 Monday 10am

So if you missed it the first time, there’s more chances. In fact, I was told that, “At CNBC we tend to reair our longform programs multiple times… we are likely to reair it throughout the year.”

This is a fantastic doc that attacks an important issue and it’s great that it’s getting even more play.

Whatever happened to customer service? I’ll tell you on CNBC’s Customer (Dis)service

If there’s any question about whether corporations and consumers are at war, just call up your cellphone provider. Press 1 to talk to a customer service rep about a new line of service. Press 4 to talk to a customer service rep about your existing account. You will get a human in an instant if you press 1, while you can wait for eons, or get lost in a phone-tree subdivision quagmire, if you choose any other. They’ve made their priorities clear: once they have your buck, they don’t give a you-know-what.

And that point is exactly where Customer (Dis)Service, premiering Thursday Jan 5th at 9pm on CNBC, starts (the promo ad for it is above). With humor and without gloss, The deep-dive doc looks at the joke that passes for customer service at most companies. It goes from the farmed-out “Steves” in India, to the schmucks in the aisles of Walmart surprised that the global drive for rockbottom prices has resulted in something less than the neighborhoodly mom and pop service they’ve learned to mythologize. I’m one of the talking heads in the show, and my cornflower blue shirt and I get a good amount of screen time. Dave Carrol, he of “United Breaks Guitars" is interviewed there too, and they even highlight Freya Svensonn, who made an awesome video with herself in a viking helmet and sword to protest Volvo serving her up a lemon. She sliced that up and got all the free repairs she deserved out of it too. We shot this TV program months ago for CBC, Canada’s public television network. It’s the smartest and classiest I’ve been in, and I’m thrilled that a wide American audience is now getting to see it too.

"CUSTOMER (DIS)SERVICE" WILL PREMIERE ON THURSDAY, JANUARY 5TH ON CNBC [CNBC Press Releases]

I got dubbed into Arabic this week

For the first time ever, I got dubbed into Arabic. Here’s my interview on Al Arabiya News regarding Lowe’s initial lack of action when their Facebook wall post talking about how they pulled ads from TLC’s All-American Muslim was filled with anti-Muslim hate speech. My part starts at 1:40. They interviewed me because of my piece on Adweek. Not bad for my first post-Consumerist freelance article, if I may say so myself.

My wife says she doesn’t like how my closet looks and I should get a different background for future Skype interviews. Maybe I should get a green screen sheet to hang back there. Or maybe one with robots attacking Brooklyn.